Returns and Refunds Policy

Last Updated: 08 Oct 2023

1. Damaged or Defective Products

At Traveller Soul, we take pride in offering high-quality products. We understand that there may be rare instances where a product is damaged or defective. In such cases, we are committed to ensuring a seamless return and refund process.

2. Eligibility

To be eligible for a return and refund, the following conditions must be met:

– The product must be damaged or defective.
– The return request must be initiated within 14 days of receiving the product.

3. Returns

If you have received a damaged or defective product, please follow these steps:

1. Contact our Customer Service team at customer.services@travellersoul.com within 14 days of receiving the product to report the issue.
2. Provide a description of the damage or defect, along with clear photos if applicable, to assist in the assessment.
3. Our Customer Service team will provide instructions on returning the item, and, if necessary, will issue a return authorization.

4. Refunds

Once your return is received and the damage or defect is verified, we will notify you of the approval of your refund. Your refund will be processed using the original payment method, and it may take up to 30 business days to appear in your account, depending on your payment provider.

5. Exchanges

If you prefer a replacement for the damaged or defective product, please let our Customer Service team know. We will ensure a prompt exchange of the item.

6. Return Shipping

Please note that return shipment costs will not be covered by the company. You are responsible for the cost of returning the damaged or defective item.

7. Denial of Requests

If our Customer Service team deems that the product is not damaged or defective, the return request may be denied. We reserve the right to make this determination based on our assessment of the reported issue.

8. Contact Us

If you have any questions or concerns regarding our Returns and Refunds Policy, please don’t hesitate to contact our Customer Service team at customer.services@travellersoul.com.

9. Policy Changes

We reserve the right to make amendments to this Returns and Refunds Policy as needed. Any changes will be effective immediately upon posting on our website.

By making a purchase with Traveller Soul, you agree to and accept the terms of this Returns and Refunds Policy.